Thursday, April 1, 2010

Recall and replace a message

Many people have found themselves in an uncomfortable situation when they click "send" on a message too fast, or realize just after sending it that they forgot spell check or an attachment. Well, in some cases that email can be recalled or resent, if you're lucky.
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You send an e-mail message, asking your co-workers to review the sales figures for this year, but you forget to attach the sales figures. After you send the message, your Inbox is flooded with messages that ask "What attachment?", "I didn't get the attachment!", or "Can you resend the attachment?"

How can you undo your error? You can recall the original message and then resend it with the missing attachment. For all of your co-workers who haven't opened the message yet, you can perform an e-mail sleight of hand and replace the original message with another one that contains the attachment.

Recall and replace a message
Do the following:
1. In Mail, in the Navigation Pane, click Sent Items.
2. Open the message that you want to recall and replace.
3. On the Message tab, in the Actions group, click Other Actions, and then click Recall This Message.






I don't see the Recall This Message command
If you do not see the Recall This Message command, then probably you do not have an Exchange Server account or you are not using Microsoft Office Outlook 2007. Both are required to use the recall feature.

You can check the Account Settings dialog box in Outlook for the types of e-mail accounts in your Outlook profile.
1. On the Tools menu, click Account Settings.
2. On the E-mail tab, the Type column lists the type of account for each entry.

4. Click Delete unread copies and replace with a new message.
Note If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box.
5. Click OK, and then type a new message and include the attachment.
6. Click Send.


In another scenario, you accidentally send a message announcing a party for your staff that afternoon. However, the party is actually scheduled for the next week. In this case, you want to recall the message but not replace the message at this time.


Recall a message
Do the following:
1. In Mail, in the Navigation Pane, click Sent Items.
2. Open the message that you want to recall.
3. On the Message tab, in the Actions group, click Other Actions, and then click Recall This Message.

If you do not see the Recall This Message command, then probably you do not have an Exchange Server account or you are not using Microsoft Office Outlook 2007. Both are required to use the recall feature.

4. Click Delete unread copies of this message.
Note If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box.

Select whether you want to only delete the message or delete and replace the message.
Select the check box to receive a confirmation that the recall was successful.
I hope this saves you next time your fingers get to the "send" button before you were really ready for it.
For more help on any of MS Office features, the help menu is a wonderful tool that will list this information and a whole lot more.

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